Frequently Asked Questions
Find clear answers to common questions about Deat for Heat's expert marketplace - for both our valued customers and industry partners.
For Customers & Landlords
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How do I know the engineer is qualified for my specific job?
Our proprietary booking engine completely removes the guesswork. When you input your job details (like a boiler service), the platform cross-references your requirements against our database and only displays engineers who hold the exact, active legal certifications required to safely undertake that specific work.
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Can I change or cancel my booking after it is confirmed?
Yes, completely hassle-free. You can self-serve through your account dashboard to reschedule or cancel your appointment online. This avoids the stress of endless phone calls and lets you pick a new time slot that works perfectly around your busy schedule. If doing this last minute however, cancellation fees may apply, if this is the case they will be clearly displayed.
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How does pricing work? Will I face hidden fees?
We believe in absolute transparency. You will see upfront job costs and quotes right at the point of booking. If an engineer arrives and finds that extra parts or time are genuinely required, they will submit a digital requote through the platform for you to review and approve in real time before any additional work takes place.
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As a Landlord, how do I get my Gas Safety Certificate (CP12)?
Once your matched engineer completes the safety check, the official CP12 is instantly uploaded and digitally archived under your property profile. You, your letting agent, and your tenant will all receive immediate access to download it, ensuring seamless legal compliance with zero paperwork.
For Heating & Plumbing Partners
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Am I locked into working specific hours on the platform?
Not at all. You retain 100% control over your schedule. You can list as many or as few hours as you like—whether you are using the marketplace to fill gaps in your full-time diary or running it as an evening and weekend side hustle. You can even set premium rates for out-of-hours slots.
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How does the calendar sync prevent double-bookings?
Our platform offers a smart, optional two-way calendar sync for engineers. When you link it to your phones calendar, any external commitments or personal appointments you add will automatically block out your availability on our platform, instantly hiding those slots from customer searches in real time.
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Can I use this platform to manage customers I find outside the marketplace?
Yes. The platform is built to act as your complete business management suite. You can easily manage your off-platform jobs to keep your entire schedule in one place, and you can optionally utilise our digital payment and invoicing system to manage collections for those external clients too.
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What happens if a job changes when I am on-site?
If a job requires unexpected materials or a change of scope, you can issue an amended digital quote directly through the platform. The customer can approve the new costs instantly on their own device, and our system automatically reconciles the final payment, ensuring you are paid accurately for your actual time and parts.